Cancellation & Refund Policy
BusMeCentral — Cancellation & Refund Policy
Version: 2.0
Effective Date: 12 October 2026
Operator: Richard Hembu, trading as WEBSOFT-PNG
PNG Business Name Registration No.: 6-148210039
Website: https://busmecentral.websoft-png.com
Contact Email: admin@websoft-png.com
1. Purpose
This Cancellation & Refund Policy explains the cancellation, non-renewal, refund and payment dispute procedures applicable to BusMeCentral subscriptions.
BusMeCentral is operated by Richard Hembu, trading as WEBSOFT-PNG, a registered business name in Papua New Guinea.
This policy should be read together with the Terms of Service, Subscription & Payment Policy and Privacy Policy.
Nothing in this policy limits any rights or remedies that cannot lawfully be excluded under applicable Papua New Guinea law.
2. Subscription Arrangements
BusMeCentral offers the following subscription options:
| Subscription | Fee | |---|---:| | Eligible new business introductory trial — one calendar month | K0.00 | | 1 month | K10.00 | | 3 months | K25.00 | | 6 months | K50.00 | | 12 months | K100.00 |
All fees are expressed in Papua New Guinea kina (PGK).
Subscriptions are paid manually and activated following authorized verification that the relevant payment has been received.
BusMeCentral does not currently operate automatic recurring subscription charges.
3. Cancellation and Non-Renewal
Customers may discontinue their BusMeCentral subscription by choosing not to renew it.
Because subscriptions use manual payment arrangements, BusMeCentral does not automatically debit a customer's bank account or payment card for future subscription periods.
Customers are not required to purchase another subscription when their existing period expires.
Customers may contact support for assistance with cancellation, non-renewal or account closure.
Choosing not to renew does not automatically delete the customer's existing business records.
4. Access After Cancellation
Where a customer chooses not to renew, their existing paid subscription ordinarily remains available until the end of the paid period.
At expiry, the account moves to read-only access, subject to applicable security or account restrictions.
Read-only access generally permits users to view existing business records, access supported reports and exports, request renewal and contact support.
Ordinary business transaction creation, editing and deletion are restricted after expiry.
A legitimate security-related suspension may impose additional restrictions.
5. General Refund Principles
Subscription fees are generally not refundable solely because a customer changes their mind, stops using BusMeCentral or does not use the full subscription period.
However, refund requests will be considered fairly and in accordance with applicable law.
Refunds or other remedies may be available in circumstances described below or where required by applicable statutory rights.
WEBSOFT-PNG will assess refund requests based on the available evidence, the circumstances of the payment and the customer's applicable rights.
6. Duplicate Payments
If a customer accidentally pays more than once for the same intended subscription, WEBSOFT-PNG will review the payment records and available bank evidence.
Where a duplicate payment is confirmed, an appropriate correction or refund will be arranged, subject to applicable law and verification of the relevant transaction.
Any adjustment must preserve unrelated valid subscription entitlements.
A duplicate payment must not be treated as an additional subscription purchase unless the customer has authorized that arrangement.
7. Incorrect Payment Amounts
Customers who pay an incorrect amount should contact WEBSOFT-PNG with the relevant payment details.
Depending on the circumstances, WEBSOFT-PNG may offer an appropriate correction, request payment of a shortfall, apply an authorized adjustment or arrange a refund.
No adjustment will be made solely on the basis of an unverified payment receipt.
Any agreed adjustment must be accurately reflected in the relevant payment and subscription records.
8. Payment Not Received or Not Verified
Uploading a receipt or submitting a payment reference does not establish that WEBSOFT-PNG has received the funds.
Where payment cannot be confirmed, the subscription will not be activated solely on the basis of the submitted information.
Customers may provide additional supporting information or seek clarification through their financial institution.
WEBSOFT-PNG cannot refund funds it has not received. Where funds have been received but remain unmatched or disputed, the payment will be investigated and handled according to the verified facts and applicable law.
9. Service Failures
Customers may request a review where a material failure of BusMeCentral substantially prevents them from accessing or using paid services.
WEBSOFT-PNG will assess the nature, duration and impact of the failure, including any applicable legal rights.
Depending on the circumstances, an appropriate remedy may include restoring service, correcting the issue, extending eligible access, providing a refund or another remedy required by law.
Temporary interruptions do not automatically entitle every customer to a full refund.
Nothing in this section restricts remedies that customers are legally entitled to receive.
10. Trial Subscriptions
Eligible new businesses receive one calendar month of introductory access without a subscription fee.
Because the introductory trial is free, no subscription-fee refund arises from the trial itself.
If a customer purchases a paid plan during the trial, the remaining valid trial entitlement is preserved under the Subscription & Payment Policy.
The free trial does not automatically convert into a paid subscription or create an automatic payment obligation.
11. Early Cancellation of a Paid Subscription
Customers may choose to stop using BusMeCentral before their paid subscription expires.
Unused subscription time does not automatically qualify for a proportional refund.
WEBSOFT-PNG will consider any circumstances that give rise to a refund or other remedy under this policy or applicable law.
Where no refund or other restriction applies, access ordinarily continues until the scheduled expiry date.
Early cancellation does not automatically result in immediate deletion of business information.
12. Suspension for Misuse or Security
WEBSOFT-PNG may suspend or restrict an account for suspected fraud, serious misuse, unauthorized access, security threats or other legitimate reasons under the Terms of Service.
A suspension does not automatically establish entitlement to a refund.
Any refund request will be assessed according to the circumstances, the reason for suspension and applicable legal rights.
Where a suspension is found to have been applied incorrectly, WEBSOFT-PNG will consider appropriate corrective action and any remedy required by law.
13. How to Request a Refund
Customers may request a refund through the available BusMeCentral support channels.
A request should include, where available:
- Business account name.
- Relevant subscription plan.
- Payment date and amount.
- Transaction reference.
- Reason for requesting a refund.
- Supporting information or payment evidence.
Refund requests may be submitted through:
- Email: admin@websoft-png.com
- BusMeCentral's in-app Messages feature.
- Available account or support request processes.
Customers should not provide online banking passwords, PINs, full payment card details or other unnecessary sensitive credentials.
14. Refund Review and Verification
WEBSOFT-PNG may verify:
- The identity and authority of the requester.
- Whether the payment was received.
- The relevant subscription and payment records.
- Whether a duplicate or incorrect payment occurred.
- Whether a qualifying service issue or other refund entitlement exists.
Refund decisions are made by the Super Admin or staff expressly authorized by the Super Admin to administer payments and refunds.
Submitting a refund request does not guarantee approval.
WEBSOFT-PNG will review requests fairly and within a reasonable period, taking account of the available evidence, banking confirmation and applicable legal obligations.
15. Refund Approval and Payment
An approved refund in the BusMeCentral administration system does not necessarily mean that funds have already been returned to the customer.
Actual refund payment must be arranged and confirmed through the relevant payment channel.
WEBSOFT-PNG will maintain appropriate records of refund decisions and payment completion, using available administrative and accounting processes.
Refund timing may depend on the payment method, banking processes and the circumstances of the request.
Customers may contact support to request clarification about the status of an approved refund.
16. Refund Method
Where practicable and appropriate, refunds may be returned through the original payment channel or another verified method agreed with the customer.
WEBSOFT-PNG may request information reasonably necessary to confirm the correct recipient and arrange payment.
Customers should not be required to disclose banking passwords or PINs.
Any bank or transfer charges will be handled in accordance with applicable law and any arrangements communicated to the customer.
17. Disputed Refund Decisions
Customers who disagree with a refund decision may request a review and provide additional supporting information.
WEBSOFT-PNG will consider the information reasonably and explain the outcome through an available support channel.
Where an error is identified, appropriate corrective action will be taken.
This internal review process does not prevent customers from exercising any rights or remedies available under applicable law.
18. Payment and Refund Records
WEBSOFT-PNG may retain relevant payment submissions, verification decisions, refund requests, approvals, transaction references and audit records for legitimate accounting, dispute, security or legal purposes.
Such information will be handled in accordance with the Privacy Policy and applicable retention obligations.
Access to sensitive payment and refund information is restricted to appropriately authorized personnel.
19. Account Deletion and Refunds
Requesting account deletion does not automatically cancel an existing payment dispute or create an entitlement to a refund.
Outstanding refund or payment matters may need to be resolved before certain records can be deleted.
Records may be retained where reasonably necessary for lawful financial, audit, dispute or security purposes.
Further information is provided in the Data & Account Deletion Policy.
Account deletion requests and refund requests will be handled as separate processes where necessary to preserve legitimate customer rights and recordkeeping obligations.
20. Changes to This Policy
WEBSOFT-PNG may update this policy to reflect operational changes or applicable legal requirements.
Updated versions will identify their effective dates.
Material changes will be communicated appropriately.
Changes will not retrospectively remove rights or remedies that customers already hold under applicable law.
21. Contact and Support
Customers may contact WEBSOFT-PNG regarding cancellations, payment disputes and refund requests through:
- Email: admin@websoft-png.com
- BusMeCentral's in-app Messages feature.
- Available account and support request processes.
Service Operator: Richard Hembu, trading as WEBSOFT-PNG
PNG Business Name Registration No.: 6-148210039
Country: Papua New Guinea
Website: https://busmecentral.websoft-png.com
WEBSOFT-PNG will review legitimate enquiries and provide assistance within a reasonable period.
22. Applicable Law
This policy is governed by the applicable laws of Papua New Guinea.
Nothing in this policy excludes, restricts or modifies statutory rights or remedies to the extent that doing so would be unlawful.